CareFast encourages customers, their families, carers and advocates, external agencies or staff to submit complaints, compliments and feedback.
By Letter
Attn: Feedback Carefast
Waterman Business Centre, 224, Level 2, UL40 Chadstone VIC 3148.
The Victorian Disability Worker Commission regulates all disability workers in Victoria, and provides a central point where any person can make a complaint or report concerns about the quality and safety of services provided by disability workers in Victoria.
The National Disability Abuse and Neglect Hotline is an Australia-wide telephone hotline for reporting abuse and neglect of people with disability. Where a caller reports abuse or neglect in a government-funded service, the Hotline will refer the report to the government body that funds the service. The funding body will then investigate the report.
The Office of the Health Complaints Commissioner accepts complaints about all Victorian health services and practitioners claiming to provide healthcare. This includes private disability services. The Health Complaints Commissioner can help if you have trouble resolving your complaint directly with your health service provider or if you need help establishing a complaint with a healthcare organisation, regulatory body or authority.
