Care Fast Group is committed to providing quality services and respecting participants’ rights. Participants’ right to privacy and confidentiality will be recognised, respected and protected in all aspects.
At Care Fast Group, all information will be handled based on the NDIS Quality and Safeguarding Framework.
Consistent processes and practices are in place that respects and protects the personal privacy and confidentiality of each participant.
Care Fast Group ensures that all confidential documents are handled safely in our operations.
Care Fast Group will not disclose any confidential information to any persons who are not employed by CARE FAST GROUP or participant unless consent has been obtained.
Care Fast Group will not take any interest in the review of confidential and sensitive documents of the company.
Care Fast Group is committed to maintaining the confidentiality of medical results.
Care Fast Group will not disclose, copy, release, sell, alter, or destroy any confidential information, either electronic or paper-based unless there is management approval.
Care Fast Group is committed to protecting the privacy of participants and workers.
WORKER’S RESPONSIBILITIES
All workers will complete Form19. Privacy & Confidentiality Agreement to ensure the confidentiality requirements are understood and adhered to.
Worker’s responsibilities are as below:
Workers will not disclose any confidential information to any persons who are not employed by Care Fast Group or participant unless consent has been obtained.
Privacy & Confidentiality Information includes but is not limited to:
- Participant personal information, and medical examination results
- Workers, Contractors and Volunteers
- Business information such as financial records, reports, memos, contracts, computer programs and technology
- Company processes and operations
- Company intellectual property
- Service specifications; and
- Any other information regarding company activities that can have a detrimental impact on the company.
All inquiries or complaints about privacy and confidentiality should be directed to the Managing Director and Form02. Complaint Report Form to be completed.
In case Care Fast Group identifies that there is a breach of information or unauthorised access to the information of participants, will take measures to reduce the chance of harm to people. In these cases, the Australian Information Commissioner might be involved.
It is the participant’s right to choose if they want to be involved in an NDIS audit.
Each participant understands and agrees to what personal information will be collected and why, including recorded material in audio and/or visual format through Participant Handbook. Participant Intake. Initial Assessment and Support Plan.
No sale or payment will be tolerated by any member of Care Fast Group for personal information disclosure.
Not all information will be collected unless:
- It is required for service provision
- It will be handled securely in the database of Care Fast Group.